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General questions

Our print products are expanded by augmented and virtual reality applications to convey the content of the print product in a playful / educational / creative way. This means that our products consist of two components; on the one hand the physical product and on the other hand a digital experience. Other products without this technology serve as additional products to the main product.

We have a minimum order value of $20 including shipping costs. You cannot go to the checkout without having reached this amount. The shipping costs depend on the product category($ 3.30 to $ 5.50), but we deliver free of charge from an order value of $ 50.

The order processing takes 2-7 days after receipt of payment, depending on which and how many products you order and how busy we are at that time.

Delivery takes an average of 6 days, depending on where the delivery is going.

Please allow at least 10 days for the delivery to arrive.

We currently deliver to Germany and the US.

You have two options.

1. You use our WhatsApp service at the bottom of our website.

2. You write us an email to support@vivisualx.com oder hello@vivisualx.com - depending on your concern.

We will get back to you as soon as possible.

You can find our payment options here.

In general the following applies:

The right of withdrawal is excluded for our articles, as these are only made after the order has been received using the print-on-demand process. You can of course contact us if you have any complaints about incorrectly printed / damaged / defective goods or goods that have been lost in transit; in this case use the contact form or to send us an email to customer support at support@vivisualx.com stating with the order number.

Please contact us within 2 weeks of receipt so that we can process your concerns with our service providers as quickly as possible.

Personalized products are marked in our shop and contain a personalization button (Doesn't work in quick view). Please make sure that you select all available options such as color and size first, otherwise the personalization tool will not work! You have different personalization options (images, text and clip art) depending on the product. With images the resolution and format are important for the quality of the print; therefore you should pay attention to the following guidelines and recommendations:

  • The files should be in PNG or JPEG format with at least 150 dpi.
    We recommend using PNG for designs with a transparent background. For other designs, we recommend preparing files in JPEG instead.
  • Make sure to create your print file with the sRGB color profile to ensure that your design will look the same as it does on screen when you print it.
  • Stick to the safe labeled printing area.

If you decide not to personalize the product, you can order it in the version shown. In general the personalization tool is very intuitive to use. If you have any questions the easiest way we can help you is to contact us via our Whatsappservice.

Print-on-demand is a more sustainable approach to product manufacturing as we only customize the product after a customer has already placed an order.  Therefore there is no excess inventory and we produce less waste than with traditional product manufacturing. In addition our print service provider uses printers that are energy efficient and save water. In addition we print our posters with Epson inks which are certified by GreenGuard. For our all-over products we use Mimaki printers whose inks are also certified with the OEKO-TEX eco-pass.

You have the option of either registering during the ordering process or directly using the person icon on our website. In your account area you then have the advantage that you can clearly see the order processing, shipment tracking and your invoices. You can also access your downloads for digital products in your account area.

Technology

Augmented Reality (AR) means a computer based expansion of the perceptible reality. With this technology information can be presented visually and audibly. The real environment is available and is enhanced by an AR experience such as a 3D figure, a video or something else.

Virtual Reality (VR) describes the representation of an artificially created world. With the help of computers a new world or environment is created in which the user can immerse himself. The use of image and sound creates the feeling of a new reality for the user even more intensely than with AR. 

Mixed Reality is understood as the addition of an artificially generated perception to natural perception. Mixed Reality includes Augmented and Virtual Reality by combining both.

Supported iOS 12+ devices (from iPhone 7 & iPad 5 and newer) and support for Android 8+. You can find a list of supported devices here.

No, you don't necessarily need equipment. You can watch both the AR and VR experiences without equipment. However, if you want to enjoy the full VR experience with VR glasses, this is possible with the following tools: Google Cardboard, Oculus, Gear VR, Vive and VR Box.

There is no need to install software an app or something else. With some Android smartphones or tablets you may have to install Google’s Play Services for AR and VR. This is needed in general to use this kind of technology.

Poster

Our personalized posters are made on thick and durable matte paper. Each poster is giclee-printed on acid-free archival paper, which enables brilliant prints.

Paper thickness: 0.26 mm (10.3 mil)
Paper weight: 189 g /m²

We use Epson UltraChrome GS3 ink for posters. This ink has the GREENGUARD Gold certificate.

Posters are packed in a triangular kraft paper box to ensure safe delivery and avoid the use of plastic layers.

Postcards

Our postcards are printed on thick matte paper with a paper thickness of 0.34 mm (0.13 ″). The front is coated.

An example: A Christmas greeting postcard with a QR code which the recipient can scan and then this will link to an AR/VR experience with Christmas music to a Santa Claus who says "HO HO HO, Merry Christmas" - as a physical product or a digital postcard for sending in emails.

Sticker

Durable vinyl, perfect for indoor use - 95µ density.

We use EPSON SC80610 / 80600 for selected stickers.

For the best possible hold, the surface should be thoroughly cleaned before the sticker is attached.

Books and booklets

We also wanted to use the print-on-demand process for books and booklets. Amazon is the best choice for this because almost every customer usually has an Amazon account which is why additional registration is not necessary.

For the print version the conditions of Amazon apply which is why other return conditions apply too.

T-Shirt/Hoodie

Durable vinyl, perfect for indoor use - 95µ density. Direct-to-Garment (DTG) printing. If necessary, we also offer embroidered T-shirts.

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you may notice a vinegar-like smell or creamy residue. Don't worry, it's not uncommon. This comes from a fixative that is applied during the printing process and is not permanent.

Toys

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