Why are our printed products different then others?
Our print products are expanded by augmented and virtual reality applications to convey the content of the print product in a playful / educational / creative way. This means that our products consist of two components; on the one hand the physical product and on the other hand a digital experience. Other products without this technology serve as additional products to the main product.
Do you have minimum order quantities & are there any shipping costs?
We have a minimum order value of $20 including shipping costs. You cannot go to the checkout without having reached this amount. The shipping costs depend on the product category($ 3.30 to $ 5.50), but we deliver free of charge from an order value of $ 50.
How long does order processing and delivery take?
The order processing takes 2-7 days after receipt of payment, depending on which and how many products you order and how busy we are at that time.
Delivery takes an average of 6 days, depending on where the delivery is going.
Please allow at least 10 days for the delivery to arrive.
What are your delivery areas?
We currently deliver to Germany and the US.
Who can I contact if I have any questions, complaints or suggestions?
What payment options do I have?
You can find our payment options here.
Which return rights do I have?
In general the following applies:
The right of withdrawal is excluded for our articles, as these are only made after the order has been received using the print-on-demand process. You can of course contact us if you have any complaints about incorrectly printed / damaged / defective goods or goods that have been lost in transit; in this case use the contact form or to send us an email to customer support at firstname.lastname@example.org stating with the order number.
Please contact us within 2 weeks of receipt so that we can process your concerns with our service providers as quickly as possible.
How does the personalization of products work?
Personalized products are marked in our shop and contain a personalization button (Doesn't work in quick view). Please make sure that you select all available options such as color and size first, otherwise the personalization tool will not work! You have different personalization options (images, text and clip art) depending on the product. With images the resolution and format are important for the quality of the print; therefore you should pay attention to the following guidelines and recommendations:
- The files should be in PNG or JPEG format with at least 150 dpi.
We recommend using PNG for designs with a transparent background. For other designs, we recommend preparing files in JPEG instead.
- Make sure to create your print file with the sRGB color profile to ensure that your design will look the same as it does on screen when you print it.
- Stick to the safe labeled printing area.
If you decide not to personalize the product, you can order it in the version shown. In general the personalization tool is very intuitive to use. If you have any questions the easiest way we can help you is to contact us via our Whatsappservice.
Are your products environmentally friendly?
Print-on-demand is a more sustainable approach to product manufacturing as we only customize the product after a customer has already placed an order. Therefore there is no excess inventory and we produce less waste than with traditional product manufacturing. In addition our print service provider uses printers that are energy efficient and save water. In addition we print our posters with Epson inks which are certified by GreenGuard. For our all-over products we use Mimaki printers whose inks are also certified with the OEKO-TEX eco-pass.
How can I register and what are the advantages of it?
You have the option of either registering during the ordering process or directly using the person icon on our website. In your account area you then have the advantage that you can clearly see the order processing, shipment tracking and your invoices. You can also access your downloads for digital products in your account area.
What is Augmented Reality?
Augmented Reality (AR) means a computer based expansion of the perceptible reality. With this technology information can be presented visually and audibly. The real environment is available and is enhanced by an AR experience such as a 3D figure, a video or something else.
What is Virtual Reality?
Virtual Reality (VR) describes the representation of an artificially created world. With the help of computers a new world or environment is created in which the user can immerse himself. The use of image and sound creates the feeling of a new reality for the user even more intensely than with AR.
What is Mixed Reality?
Mixed Reality is understood as the addition of an artificially generated perception to natural perception. Mixed Reality includes Augmented and Virtual Reality by combining both.
What are the technical requirements to be able to use Augmented and Virtual Reality?
Supported iOS 12+ devices (from iPhone 7 & iPad 5 and newer) and support for Android 8+. You can find a list of supported devices here.
Do I need extra equipment to use Augmented and Virtual Reality?
No, you don't necessarily need equipment. You can watch both the AR and VR experiences without equipment. However, if you want to enjoy the full VR experience with VR glasses, this is possible with the following tools: Google Cardboard, Oculus, Gear VR, Vive and VR Box.
Do I have to install something extra to use Augmented and Virtual Reality?
There is no need to install software an app or something else. With some Android smartphones or tablets you may have to install Google’s Play Services for AR and VR. This is needed in general to use this kind of technology.
What paper do you use for posters?
Our personalized posters are made on thick and durable matte paper. Each poster is giclee-printed on acid-free archival paper, which enables brilliant prints.
Paper thickness: 0.26 mm (10.3 mil)
Paper weight: 189 g /m²
Which ink do you use?
We use Epson UltraChrome GS3 ink for posters. This ink has the GREENGUARD Gold certificate.
How do you ship the posters?
Posters are packed in a triangular kraft paper box to ensure safe delivery and avoid the use of plastic layers.
What paper do you use for postcards?
Our postcards are printed on thick matte paper with a paper thickness of 0.34 mm (0.13 ″). The front is coated.
How can I imagine a postcard in Augmented and /or Virtual Reality?
An example: A Christmas greeting postcard with a QR code which the recipient can scan and then this will link to an AR/VR experience with Christmas music to a Santa Claus who says "HO HO HO, Merry Christmas" - as a physical product or a digital postcard for sending in emails.
What are the stickers made of and can they also be used outdoors?
Durable vinyl, perfect for indoor use - 95µ density.
What ink do you use?
We use EPSON SC80610 / 80600 for selected stickers.
What do I have to pay attention to when I stick the stickers on?
For the best possible hold, the surface should be thoroughly cleaned before the sticker is attached.
Books and booklets
Why can't I order the print version of your books and booklets directly from your shop?
We also wanted to use the print-on-demand process for books and booklets. Amazon is the best choice for this because almost every customer usually has an Amazon account which is why additional registration is not necessary.
Do you have different conditions for books and booklets?
For the print version the conditions of Amazon apply which is why other return conditions apply too.
Which printing technique do you use?
Durable vinyl, perfect for indoor use - 95µ density. Direct-to-Garment (DTG) printing. If necessary, we also offer embroidered T-shirts.
Why does my shirt smell like vinegar?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you may notice a vinegar-like smell or creamy residue. Don't worry, it's not uncommon. This comes from a fixative that is applied during the printing process and is not permanent.
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